To updated the Estate

- An instruction letter on the Executor’s letterhead reflecting the company's registration number advising us of the death of the shareholder and requesting that we update our records accordingly. If the estate is not being administered by an attorney or an institution, then we require an original certified copy of a service bill reflecting the individual’s residential address dated within the preceding 3 months(or erf/stand number and suburb) in order to verify the physical address of the Executor/Executrix;

- An original certified copy of the Letter of Authority (which reflects the value of the Nedbank Group Ltd, Old Mutual Limited and Quilter plc shares under the assets section) or Letter of Executorship; (If the Letter of Executorship/Authority is issued outside South Africa than we will require Letter of Executorship/Authority to be resealed.) (Kindly note that as the Quilter plc shares are registered on the JSE the Letter of Executorship/Authority needs to be re-sealed in terms of the South African law.) If you do not have an agent in South Africa that could attend to the re-sealing of the document on your behalf, we have also set out below the name and address of a company who would be prepared to assist you.

Laing Associates

PO Box 98392

Sloane Park

2152

South Africa

Tel. No. (011) 463-8637

Fax No. (011)463-8639

- An original certified copy of the Executor’s Identity document / both sides of the Identity smartcard (which has been certified within the preceding 12 months);

- An original certified copy of the Death certificate;

- An original certified copy of the deceased estate’s bank statement (not an internet bank statement or cancelled cheque) dated within the preceding 3 months to verify the bank account details. Alternatively we will accept a signed and stamped letter from your bankers confirming the estate’s bank account details. Kindly note that we do not accept third party banking details.

Should you be acting as Power of Attorney please provides us with:

- An original certified copy of the Power of Attorney;

- An original certified copy of the Appointed agent’s identity document dated within the preceding 12 months.

- An original certified copy of the authorised signatory's service bill reflecting the residential address(or erf/ stand number and suburb) dated within the preceding 3 months in order to verify the physical address.

Kindly post the above mentioned documents to:

Transfer Secretaries (PTY) LTD

PO Box 2401

Windhoek

Namibia

Alternatively, the documents can be hand delivered to our offices:

Transfer Secretaries (PTY) LTD

4 Robert Mugabe Avenue (Entrance in Burg Street),

Windhoek

Namibia

Tel: +264 (0)61 227647

QUILTER TRANSFERRING AND SELLING OF QUILTER SHARES

Kindly note that in order to have the shares transferred the Quilter plc shares we will need the following:

• Withdrawal Form (attached)

• Proof of payment (97.75 X2 =195.50 payable to the following bank details

Bank Name: Nedbank

Branch code: 198 - 765

Account Number: 1118717910

Account Name: Pacific Custodians Nominees RF Settlement

Reference: Please only use your Shareholder reference number that begins with “15”

• Resealed Letter of Executorship

Please note that, we are not permitted to transfer the shares out of the name of the deceased without the document of appointment of an executor being re-sealed by the Master of the Supreme Court in South Africa.

Beneficiaries

- New Account opening Form

- A certified copy of the shareholder's Identity document / both sides of the shareholder's Identity smartcard (which has been certified within the preceding twelve months);

- A certified copy of a service bill e.g. Rates account/ electricity bill or telephone account bearing the shareholder's name and current residential address (or erf/ stand number and suburb) dated within the preceding 3 months in order to verify the physical address;

- A certified copy of a document issued by Receiver of Revenue to verify the registered shareholder’s tax number (where one has been issued). If a tax number has not been issued, please confirm this in writing.

- An original certified copy of your bank statement (not an internet bank statement / cancelled cheque / credit card / investment account). Kindly note that we do not accept third party banking details.

To sell the shares we need the Resealed Letter of Executorship.